20100922

Customer Service Survey-DEADLINE September 26th

Hey everyone. I just got this through my community's Yahoo group but I think it could provide some great feedback to the military about our installation. It'll only take a few minutes but could bring about real changes. The link below is active so just click on it and you'll be taken to the site.

Courteous customer service is something that can quickly change an
individual's opinion and can often be more important than other factors in
determining the overall satisfaction level associated with their experience.
Having someone politely, patiently, and accurately explain the process to
get your household goods shipped is another example of service. HQ IMCOM
has released an online survey that allows you, the customer, to rate the
garrison's services. This annual survey is called the Customer Service
Assessment (CSA).

The survey (CSA) opened Monday, Aug. 30, and will remain open through
Sunday, Sept. 26, and can be accessed by going online to
www.mymilitaryvoice.org

Anyone who uses garrison services is eligible to take the survey. That
means we want to hear from Family Members, Service Members, Civilians,
retirees, contractors, leaders and anyone else who works, lives or plays on
this military installation. Most people will only need about 15-20 minutes
to take the survey and provide your service providers some necessary
feedback regarding Garrison services.

The results help shape the way services are funded and what improvements and
changes will be made. Who better to help make those decisions than the
people who use those services? Your voice is important! Help us improve
the Presidio's services by giving us your feedback. Take the Customer
Service Assessment online!

For more information on the 2010 Customer Service Assessment, contact
Anthony Trujillo at 242-7028 or Amber Hill 242-6676. Let your voice be
heard!

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